Refund Policy

Last updated: June 29, 2022

Thank you for shopping at Atlas.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Atlas.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Atlas, accessible from https://www.l2atlas.net
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so, as long as you haven't spent any digital items received. If you made any in game purchases with digital goods, cancellation will not be possible.

The deadline for cancelling an Order is 7 days from the date on which You made the purchase as digital goods are delivered instantly.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@l2atlas.net

We will reimburse You no later than 7 days from the day on which you sent your request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods have not been used, traded or passed to anybody in game, and you still have full unused original amount you received in your inventory.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You must contact us by email: support@l2atlas.net before returning the goods

Administration will arrange for digital products to be collected from you and issue a refund if items are still available in original form.

We cannot be held responsible for Goods lost if you give it to anybody prior contacting us via email provided above. We are unable to issue a refund without actual receipt of the Goods.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@l2atlas.net